Refund and Returns Policy
This Refund and Returns Policy applies to purchases made through https://pstllnph.shop, operated by pstllnph.shop (“we”, “us”, or “our”). We are committed to providing quality products and a fair return process for our customers.
1. Return Eligibility
You may request a return under the following conditions:
The item is unused, unwashed, and in its original condition
The item is returned in its original packaging
The return request is submitted within 14 days of receiving the product
Returns may not be accepted for:
Items damaged due to misuse, improper handling, or normal wear and tear
Items marked as final sale or non-returnable
2. How to Request a Return
To initiate a return, please contact us at:
Email: [email protected]
Please provide:
Your order number
Reason for the return
Photos or videos if the item is damaged or defective
Our customer support team will review your request and provide return instructions if approved.
3. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item
We recommend using a trackable shipping method, as we are not responsible for lost or untracked return shipments
4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. After verification, we may offer:
A replacement
A partial refund
A full refund
Supporting evidence may be required.
5. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved:
Refunds will be issued to the original payment method
Processing times depend on your payment provider and usually take 5–10 business days
Original shipping fees are non-refundable unless the return is due to our error.
6. Order Cancellations
Orders may be canceled before shipment. If an order has already been shipped, it must follow the standard return procedure after delivery.
7. Exchanges
We do not currently offer direct exchanges. If you wish to receive a different item, please return the original product and place a new order.
8. Late or Missing Refunds
If you have not received your refund within the expected timeframe:
Check with your bank or payment provider
Contact us at [email protected] for further assistance
9. Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will take effect immediately upon posting on this page.
10. Contact Information
If you have any questions about refunds or returns, please contact us:
Company Name: pstllnph.shop
Website: https://pstllnph.shop
Email: [email protected]
Address:
271 Sterling Ave, Pacifica, California 94044, United States (US)